Frequently Asked Questions

This can be for a number of reasons. Please see this page for more information:

http://labs.divx.com/node/1657

DivX Connected only supports .srt and XSUBs. For more information on troubleshooting this problem, please see this page:

http://labs.divx.com/node/1689

• You might be trying to run your device in high definition (HD)
  mode when your TV can only accept a standard definition (SD) signal.
  Try pressing the ‘Setup’ button on your remote and
  selecting “Standard definition” in the display settings.
• If this does not work, try exiting and restarting your DivX Connected Server application.

• Some TV displays will experience distortion when display modes
  are changed.  This is normal and should only last for a second or
  two.

• Some large plasma TVs and reflective surfaces may cause interference with the IR remote. Try re-positioning your device.
• You can test to see if the issue is caused by the remote by
  pressing "Setup" on your remote and navigating around the menu. If you
  have no problems with navigation there, then the remote is not the
  problem.

• Press the ‘Setup’ button, then choose
  ‘Display’ > ‘Screen position’ and follow the
  on-screen instructions to adjust the size and position of the test
  screen until it is fully visible.

• Power you device off and on again and see if it will re-attempt the update.
• If your device is connected wirelessly and does not re-connect
  and repair the firmware, power your device off and connect your box
  using an Ethernet cable, then power it back on to initiate the
  fail-safe recovery.

• You have to login in order to see your PIN-protected content.
  Press the ‘Menu’ button on your remote, choose
  ‘Login’ and enter your PIN code. This will make all of your
  PIN-protected content visible until you choose to logout.

• This may be fixed by restarting the DivX Connected Server application.
• If this does not help, you might also try testing to see if the
  file itself is out of sync. You can do this by playing the file back on
  your PC or another DivX Certified device.

• The startup screen will always be displayed in NTSC. If your
  television is only capable of receiving a PAL signal, then the startup
  screen will always be black and white. It will return to color after
  the boot-up process is complete.

• This will sometimes happen on older PAL televisions. This problem
  can sometimes be fixed if your TV has a vertical hold (V-Hold). Tweak
  it as needed until the problem is minimized.

• Your PC’s graphics card drivers may be out of date. Update
  your drivers and try again. It is always best to have an up-to-date
  graphics card driver.
• Running the box in HD mode requires more CPU and graphics processing power for the menus and may lead to slowing.
• Having a second monitor running may interfere with your DivX
  Connected device’s performance. Disable the 2nd monitor (if
  present), restart the DivX Connected Server and then re-enable your
  second monitor.
• You can also try to adjust your performance settings in the DivX Connected Server as well as on your graphics driver.
• It is possible that your remote is not responding correctly. This
  can be a result of placing the device near a reflective surface such as
  a glass stand. Try repositioning the box.

• Content will be black and white if your television is PAL, but is
  receiving an NTSC signal (and vice-versa). Press the
  ‘Setup’ button on the remote, then press
  ‘Display’ and choose your appropriate settings.
• If you bought your box in a region where PAL is the standard,
  then your box will default to PAL when choosing standard definition.
  The same applies for NTSC. You may change your default by pressing
  ‘Setup’ on the remote and then going to
  ‘Display’ > ‘Display settings’ >
  ‘High definition’ and choosing either NTSC 480i 4:3 (for
  NTSC) or PAL 576i 4:3 (for PAL). This will change your DivX Connected
  device’s default settings.

• High definition files may not play back smoothly on a wireless
  network. Plug your PC and/or box into your wired network directly and
  try again.
• Transcoding from other HD formats, such as WMV HD, requires much
  higher CPU usage and may not occur smoothly under all conditions. It is
  recommended that you convert these files to DivX prior to playback on
  the connected device.
• The DivX Connected device will decode 720p HD DivX files smoothly with a good network connection.
• The DivX Connected device may decode some 1080p HD DivX files
  smoothly if the bit rate is less than 8Mbps and you have a good network
  connection.

• This could be due to transcoding from other formats.
• This could be due to high network traffic.
• The PC may be too busy to decode the photo files because it is
  trying to render the transitional effects. Try turning off the effects.
• There could be wireless interference from other networks.

• Many TVs have dedicated red/white hookups to be used in
  combination with HDMI. Try using your RCA audio hookups in conjunction
  with your HDMI cable.
• If all else fails, try running everything through a receiver/sound system instead of directly into the TV.

• This is an automatic screen saver to prevent burn-in of CRT and
  plasma TVs.  You can un-blank the screen by pressing any button on
  the remote (except power). The time before the screensaver kicks on can
  be extended via the ‘Options’ menu in the DivX Connected
  Server application on your PC.

• This could be due to transcoding from other formats. Try converting your content to the DivX format.
• This could be due to high network traffic.
• It could be a 1080p video file, which isn’t fully supported.
• There could be wireless interference from other networks.
• Try playing the file in your PC and see if it is still choppy.
• Try connecting your box and your PC directly to the network, instead of using the wireless network.

• Make sure your TV is on and set the input to the appropriate HDMI connection.
• Try turning the device off and then on again.
• Try pressing the ‘Setup’ button on the remote and
  then re-run the setup wizard by selecting ‘Run Setup
  Wizard’.
• Try using component, composite or S-Video to see if you can get any video signal.

If you upgraded to server 1.2, you will notice that plug-ins created for server 1.1 will not work properly (blank screen). You will need to go to labs.divx.com/connected/plugins and find the updated versions of the plug-in.

The Windows Server OS is not officially supported by DivX Connected. It may still be possible to install the software however. If the install CD does will not work properly, try downloading the latest version directly from here:

http://labs.divx.com/ConnectedDownload

• Only files of supported types will be listed. Unsupported formats
  can be converted to the DivX format using DivX Converter, Dr. DivX
  (which is free) or other conversion programs.
• In some cases, the system may not recognize new files that are
  added to networked drives. In these cases, use the re-scan function at the TV by pressing the “Menu” button on the remote while viewing the folder that you want to re-scan. You can also do a re-scan on the DivX Connected Server application by clicking on the appropriate media “Settings” tab, right clicking on the folder, and choosing ‘Re-scan’.