Have a video file that won't play? Read this first.
Officially Supported files types for video playback:
DivX, WMV, and most XviD files.
Playback of files that are not officially supported
It is possible to play back more file types without converting them ahead of time. Check out this post by kamiwa: http://labs.divx.com/node/1186.
Just know that any files played using this method will need to be transcoded on your computer (just like WMV files).
What is the Maximum Resolution I can have for these files?
Up to 720p. Although 1080p files are not officially supported, you can play them back if the average bitrate is kept between 6-8Mbps
What is the Maximum Bitrate that I can have for these files?
It really depends on different things like the codec/file format, etc. Just know that if you have a really high bitrate, you may have some trouble playing back the file on a wireless network. There is a chart available at this page that shows what the recommended maximum average bitrate and maximum peak bitrate is for different profiles. The only change is that 1080p files need to be kept between 6-8Mbps.
Officially supported audio types
DivX Connected supports mp3 files and AC3 files. It also supports WMA files. This means that your audio collection must be either mp3 WMA, or AC3 and your video files must have mp3 WMA or AC3 audio.
DivX files play back fine, but my WMV files aren't playing back very well
Connected handles these two file types differently. For DivX and XviD files, the video is decoded by the device itself. WMV and WMV HD files however, need to be transcoded on the computer before being sent to your TV. This means your computer is doing the work instead of the connected device. If your video drivers are out of date, or you have a slower computer, this may affect playback for WMV and WMV HD files.
DivX Connected supports the DivX DRM system. You can get your activation code by going to the setup menu on your TV and navigating to 'VOD Registration'. If you would like to learn how to register your device, you can go here. DivX Connected DOES NOT currently support any WMV files that have DRM on them. You simply will not see them in your server.
Playback of files from a NAS drive
DivX Connected supports playback of media from a NAS drive but if you are having problems try copying a video that has the problem to your PC's hard drive and see if plays OK from there. Also, try mapping the NAS drive and adding the folder from the mapped drive letter and see if that improves the problem. If you still have the problem, let us know about along with the results of above tests.
I've read all this but I still can't figure out the problem!
OK, so you've read everything above, but you still can't figure out the problem. Now would be a good time to ask for some help, but you should do some preperation first. If you follow the below steps, and include the neccessary information, the pros here will be able to answer your question quickly and efficiently.
1. Get a GSpot screenshot of the problem file. You can go to this page to learn about how to do that. When you are done, you can upload that screenshot along with your question.
2. Let us know what firmware version and what server version you are using. You can get the firmware version by hitting setup on your remote, and then going to 'device name & info'. Your server version can be found from the 'about' tab on the server on your PC.
3. Let us know if you are wireless or wired
4. FTP a small part of the file to us, or provide a link if we can download it. You do not HAVE to do this, but we may ask you to if we can't figure out the problem. Having a clip of the problem file is very usefull in finding the issue. You can upload the whole file if you think that's best, but sometimes its easier to just send a small file. You can split files using virtual dub. Check out the tutorial here. You will need to upload it using either internet explorer or an ftp program such as filezilla or fireftp.
Giving us this information from the beginning will really help us in getting a quick answer back to you!