Have a crash or freeze problem?
Crashes and freezes are very rare with the latest version of DivX Connected but may still happen fro time to time. If you have repeatable crash or hang condition, you can help us determine the cause by enabling the crash dump feature or running our process dump program depending on if the server is crashing or freezing.
Usually crashes or hangs are caused by very old graphics card drivers, so updating the driver may resolve the problem.
If not try the following:
For Freezes, download the ConnectedProcessDump.zip file and unzip the ConnectedProcessDump.exe file inside. Whenever the server hangs double click on the ConnectedProcessDump.exe file and it will create a process dump file on the desktop any time the server crashes.
For crashes, download the crashdump.zip file and unzip the crashdump.reg file inside. After uzipping it, double click on the crashdump.reg file then press 'exit' button on the server and restart it. This will configure the DivX Connected server to create a crash dump file on the desktop any time the server crashes.
Once you have a dump file email to us at ConnectedFeedback@divx.com.
| Attachment | Size |
|---|---|
| ConnectedProcessDump.zip | 9.95 KB |
| CrashDump.zip | 297 bytes |
My DIvx connected keeps crashing on my desktop PC.
Divx COnnecter 1.5.0 Build: 75
PC Details:
* Windows XP SP3
* Amd Athalon MP 1700+ @ 1.46Ghz
* 1 GB RAM
* 800GB Disk
* Radeon 9800 XT (MS Drivers, running 2 screens)
I hope you can help so I can get the best out of my DSM330
Regards
Rob.
You need to update divx connected to 1.5.1 Build 20.
Ken
Using vista 32 bit with divx server version 1.5.x, the scanner is crashing on me when hitting some files. I have down-graded to previous version.
Does the crashdump.exe also catch problems with scanner or is it just for server?
I can also post files if needed.
I tried emailing some dumps but got delivery failure with the address supplied. Any ideas ?
I have changed it above. Sorry about any inconvenience. We are adding the divxcorp one as well no
Hello my friends! Privet. Eblo huy pizda))