Have a crash or freeze problem?
OfflineCrashes and freezes are very rare with the latest version of DivX Connected but may still happen fro time to time. If you have repeatable crash or hang condition, you can help us determine the cause by enabling the crash dump feature or running our process dump program depending on if the server is crashing or freezing.
Usually crashes or hangs are caused by very old graphics card drivers, so updating the driver may resolve the problem.
If not try the following:
For Freezes, download the ConnectedProcessDump.zip file and unzip the ConnectedProcessDump.exe file inside. Whenever the server hangs double click on the ConnectedProcessDump.exe file and it will create a process dump file on the desktop any time the server crashes.
For crashes, download the crashdump.zip file and unzip the crashdump.reg file inside. After uzipping it, double click on the crashdump.reg file then press 'exit' button on the server and restart it. This will configure the DivX Connected server to create a crash dump file on the desktop any time the server crashes.
Once you have a dump file email to us at ConnectedFeedback@divx.com.
| Attachment | Size |
|---|---|
| ConnectedProcessDump.zip | 9.95 KB |
| CrashDump.zip | 297 bytes |
License Agreement
NO COMMERCIAL USE: This License Agreement grants our community members the right to use the Software downloaded from DivX Labs for personal use only in order to evaluate and provide feedback about it to DivX, Inc. Commercial use of the Software or of the work products resulting from its use is not permitted under the Terms of Use of DivX Labs.- To read the full Terms of Use please visit the Terms of Use page.
- To inquire about commercial licensing please email us
Using vista 32 bit with divx server version 1.5.x, the scanner is crashing on me when hitting some files. I have down-graded to previous version.
Does the crashdump.exe also catch problems with scanner or is it just for server?
I can also post files if needed.
I tried emailing some dumps but got delivery failure with the address supplied. Any ideas ?
I have changed it above. Sorry about any inconvenience. We are adding the divxcorp one as well no