Can't connect to wired network DSM 330 can't find server
Sorry 1st posted with wrong topic
Hi,
I hope someone can solve this for me I just picked up my DSM 330 on Thursday last week and have been trying to get it connected since with no luck at all.
My PC WINXP Pro SP2 meets or exceeds all of the reqirements to run this device and server software.
I have installed the latest Server Software DivX Connected(tm) 1.4.0 Build: 59
I also installed the PC client DCMP 1.0.2 Build:0005 ("PCDCMP")
PC client will connect to server OK DSM 330 is stubborn and refuses to play ball.
DSM 330 will not find server ..
I tried DIVX server software as an exception in my firewall ..no luck
I have tried disabling my Firewall.. No luck
Tried using my Netgear HDX101 powerline adapters .. No luck
Tried direct connection to router.. No luck
PS: I have tried these more than once ... getting to point of returning the DSM 330 its that frustrating.
I can ping all devices on my network ( Laptop , PC and the DSM 330 using both my powerline adapters and direct to router connections
My IP config is as follows..
192.168.1.100 IP address of PC
255.255.255.0 Subnet mask
192.168.1.1 Default gateway
192.168.1.1 DHCP Server
64.59.144.18 DNS server
64.59.144.19
The IP config on the DSM 330 is ..
192.168.1.102 Ip address of D-Link DSM 330
255.255.255.0 Subnet mask
192.168.1.1 Default gateway
Anyone.. and I mean anyone out there that can take on this one ????
thx
Punch46
Are you using the latest server application? You can get it here:
http://labs.divx.com/files/DivXConnectedInstaller1_5_final.exe
You can also try to connect using our dcmp.exe application that is part of our plug-in SDK. It is a software app that acts like a device. If it can not connect when run on the same machine, then the problem is with the PC. Install the SDK below to get dcmp.exe the program.
http://labs.divx.com/files/ServerPluginsSDK.exe
Some routers apply MAC filtering to the wired ports if it is enabled.
Your network may have a more advanced topology with multiple segments or bridges. In that case the discovery mechanism will not work unless the multicast and broadcast packets are passed on the by the routers or bridge.
I would also suggest contact D-Link technical support in your region. They may have be able to help.
Hi dsalmonsen,
I have the latest updates of everything.
I played a little more around with my router Linksys BEFSR41
after enabling these settings:
Filter Multicast:Enabled
Filter Internet NAT Redirection :Enabled
it's working now.
Thanks
Hi,
Well I exchanged the device and started trying to get the new one connected.. No luck still the same error.
Checked firmware on router latest and greatest ..
Checked firmware on DSM 330 updated no problems
I have 2 desktops and a laptop I have tried and tried more than a few times to get this thing connected on all 3 ( not at once of course ) until my wife told me she is phoning the funny farm guys to come take me away, something about talking to myself and answering in the pro and con and having an argument with myself, figured she would like 2 guys in one:-).
So I have just given up on it and will return it for a refund some time this week.
I really did give it my best shot on all 3 computers , now it has got me to wondering if it is the OS as I am running WinXP Pro on all 3 and I noticed one guy was unable to connect with WinXP Pro but could with WinXP home ?
It seems odd to me that a company would not test out their devices and software to the fullest before putting it out for sale ?
But as they say in the IT world computers are only human.
I'm sure something else will come out that is foolproof er!! or am I dreaming :-)
thanks anyway
punch46
It is not such a basic issue, but it is strange that it would not work on more than one PC. This I have not seen before. Sorry we could not figure this out for you.
Hi,
Thanks for the replies..
I sent the same post to D-Link to see what they had to say.
Answer from D-Link
From what you have mentioned, it would seem that you have done everything correct to setup this unit.
If you are able to ping everything then there is defiantly communication.
What I would suggest you do is have the unit exchanged at your point of purchase. It may just be a problem with that unit.
So I will be exchanging the unit this weekend.Will let you know what happens ..
In answer to slightlyofbeat
Direct to router ... cat5 from DSM 330 to router Router , PC is connected with cat5 to router. Router is Linksys BEFSR41
In answer to buju..
I cannot edit devices in the server software there are no devices detected :-(
Anyway thanks guys ( or gals ) for your help I will keep you posted
The saga will continue :-)
But they also tried it with a second PC and it works fine. Still have not yet figured out what the problem is on his first PC but it may be related to your problem. Exchanging the unit is very unlikely to resolve the issue. If it is at all possible to try it with another PC, that could confirm the problem is related to some software and could be faster and easier that returning unit. Please do whatever is most convenient for you and let us know the results and we can continue from there.
The fact that you can ping all ways it indicates that there is no issue with the connectivity. So wires and routing settings are all ok.
You have to focus on the PC. If you want to confirm that 100% you can do one or a few of the following:
- If you have another computer (a laptop?) available try the setup using that laptop. if it works, you know fgor sure that you're looking at a SW issue, on the PC.
- If you don't have another laptop, you should anyway assume that you're dealing with a SW issue on the PC.
What FW are you using? When DSM tried to connect to the PC (the first time) did you select the application as a trusted one?
How are you disabling the FW? To be absolutely sure you should turn off the FW service (from Service in Control Panel). If that will do it you will have to proceed with FW troubleshooting. Normally you'd want to do that by uninstalling and then reinstalling the server.
More steps possible, but if I were you the above is what I would do.
Powerline (when you get to that point) - I never had issues with it, no matter what flavour I used.
Good luck!
I second what DanS said. Can you give a little more information on your setup? I'm particularly interested in when you are using the 'direct connection to router'.
Do you mean you are running a Cat5 from your server to your router? How is your computer connected to your router? What is the brand/model of your router?
[dan]
As you know Dan, I'm stuck on firmware 1.0.1.30 and my device also won't show any servers or allow me to manually connect to a server via wireless. It will only connect via a wired connection.
Might be interesting to know what the firmware level is and whether the OP is trying to connect via wireless.
Also, I'm not a great fan of powerline network connections - they can be quite dodgy at times. Perhaps a patch lead might be a good test.
It seems there must be a process running on the PC that is getting in the way of the server / client discovery but we do not have a way of telling what it is remotely.
So far, in all but these two cases lately, disabling all firewall and anti virus software has gotten it to work, and then enabling each has lead to finding out which one was blocking.
Since no one else has picked this one up...
I will try to help.
You have to authorize the DSM-330 device to access the server.
Go under edit devices. Let me know.
My dsm-330 was working fine for a while. The network is internet to router (DI-624) connected to a switch which has the server PC, 2 client PCs and the DSM-330 via 2 power line adapters (DHP-300s).
I accidentally blew away the router configuration the other day and had to re-do it manually. Anyway I did and then my network was all screwy, clients were connecting intermittently. After refreshing the clients & server, I looked at the router and disconnected it from the switch. I tested all clients and DSM-330 with immediate success.
Some configuration with the router is screwing up the DivX Connected client/server arrangement. As yet I can't put my finger on the setting, hence I need help to find it. I am assuming it has something to do with the DivX Connected devices timing out to the internet gateway, but what?
Hope this helps the previous posters. Any suggestions on how to fix this?
I have pretty much the same setup , gear and problems as Punch46.
I went through all the suggestions I could find but the problem
is not going away "Can't find Server".
I tried : with and without firewall , wireless and wired ,
different PCs ( all XP pro ) and waste 2 days just
trying.
I can ping the DSM-330 have the newest firmware and server software.
Devices like Roku Digital Video Player , Blackberry and others work without a problem.
When I first read reviews about the DSM-330 I was very excited but now very frustrated. It seems to be like a $250 paperweight now. In the mean time I ordered the "HP X280N MediaSmart Connect" and hope this is going to be a better experience.
Since I'm not big on returning things I still hope to get the DSM-330 to work for the 2nd TV.
Any ideas which I could try would be very appreciated.