DivX Connected hanging up

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Portal
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User offline. Last seen 2 years 13 weeks ago. Offline
Joined: 07/17/2008
Posts: 6

Been using the DSM330 for some time and really love it. Recently been experiencing some issues. While playing back video on TV (connected via WiFi, using Vista Pc with 4 GB ram and 2 CPU's, picking up content from a wired NAS in the LAN), the video stars to hang up. It stops/pauses for a few seconds, then moves on for about 5 seconds and then hangs up again. The PC is running no other software and little/no activity on the LAN. What is happening?

I have connected the DSM330 to a Samsung 40 inch via HDMI. Latest firmware is installed on the DSM330 box and version 1.5 (build 75) of the Connected software installed on the PC.

Any ideas? Life without the DSM330 running smoothly is very boring..

dsalmonsen
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Joined: 05/15/2007
Posts: 779
If it is only hanging for a few seconds...

If it is only hanging for a few seconds that can be tough to catch. It probably won't help much after the fact so if you can catch it while it is freezing that would help. Also, it freezes up completely send us a process dump as well.

dsalmonsen
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User offline. Last seen 1 year 2 weeks ago. Offline
Joined: 05/15/2007
Posts: 779
Can you send us some freeze dumps?

See how to do it here:

http://labs.divx.com/node/4913

Portal
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User offline. Last seen 2 years 13 weeks ago. Offline
Joined: 07/17/2008
Posts: 6
Will do so. quick question:

Will do so.
quick question: the TV screen hangs up for a few seconds and then continues. Do you need me to run the software at the exact time when it happens? Or anytime after would do?

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