Connected Themes
Connected Device
Video won't play back
Wed, 02/20/2008 - 13:51 — slightlyoffbeatThis can be for a number of reasons. Please see this page for more information:
Why don't my subtitles work?
Wed, 02/20/2008 - 13:50 — slightlyoffbeatDivX Connected only supports .srt and XSUBs. For more information on troubleshooting this problem, please see this page:
Why is my screen blank after my boot-up screen?
Fri, 11/30/2007 - 18:46 — slightlyoffbeat- You might be trying to run your device in high definition (HD)
mode when your TV can only accept a standard definition (SD) signal.
Try pressing the ‘Setup’ button on your remote and
selecting “Standard definition” in the display settings. - If this does not work, try exiting and restarting your DivX Connected Server application.
I keep getting a bit of distortion whenever I change display types or choose a new server
Fri, 11/30/2007 - 18:45 — slightlyoffbeatMy remote control is not responding properly
Fri, 11/30/2007 - 18:45 — slightlyoffbeat- Some large plasma TVs and reflective surfaces may cause interference with the IR remote. Try re-positioning your device.
- You can test to see if the issue is caused by the remote by
pressing "Setup" on your remote and navigating around the menu. If you
have no problems with navigation there, then the remote is not the
problem.
The display is cut off at the top, bottom or side
Fri, 11/30/2007 - 18:45 — slightlyoffbeat- Press the ‘Setup’ button, then choose
‘Display’ > ‘Screen position’ and follow the
on-screen instructions to adjust the size and position of the test
screen until it is fully visible.
- 1 comment
- 5194 reads
My box says that my firmware update failed. What should I do?
Fri, 11/30/2007 - 18:45 — slightlyoffbeat- Power you device off and on again and see if it will re-attempt the update.
- If your device is connected wirelessly and does not re-connect
and repair the firmware, power your device off and connect your box
using an Ethernet cable, then power it back on to initiate the
fail-safe recovery.
- 1 comment
- 4933 reads
Where is my PIN-protected content?
Fri, 11/30/2007 - 18:44 — slightlyoffbeat- You have to login in order to see your PIN-protected content.
Press the ‘Menu’ button on your remote, choose
‘Login’ and enter your PIN code. This will make all of your
PIN-protected content visible until you choose to logout.
- 1 comment
- 5111 reads
My video is out of sync
Fri, 11/30/2007 - 18:43 — slightlyoffbeat- This may be fixed by restarting the DivX Connected Server application.
- If this does not help, you might also try testing to see if the
file itself is out of sync. You can do this by playing the file back on
your PC or another DivX Certified device.
- 2 comments
- 5855 reads
My startup screen is black and white
Fri, 11/30/2007 - 18:43 — slightlyoffbeatConnected Plug-ins
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NO COMMERCIAL USE: This License Agreement grants our community members the right to use the Software downloaded from DivX Labs for personal use only in order to evaluate and provide feedback about it to DivX, Inc. Commercial use of the Software or of the work products resulting from its use is not permitted under the Terms of Use of DivX Labs.- To read the full Terms of Use please visit the Terms of Use page.
- To inquire about commercial licensing please email us

