Connected Device

This can be for a number of reasons. Please see this page for more information:

http://labs.divx.com/node/1657

DivX Connected only supports .srt and XSUBs. For more information on troubleshooting this problem, please see this page:

http://labs.divx.com/node/1689

• You might be trying to run your device in high definition (HD)
  mode when your TV can only accept a standard definition (SD) signal.
  Try pressing the ‘Setup’ button on your remote and
  selecting “Standard definition” in the display settings.
• If this does not work, try exiting and restarting your DivX Connected Server application.

• Some TV displays will experience distortion when display modes
  are changed.  This is normal and should only last for a second or
  two.

• Some large plasma TVs and reflective surfaces may cause interference with the IR remote. Try re-positioning your device.
• You can test to see if the issue is caused by the remote by
  pressing "Setup" on your remote and navigating around the menu. If you
  have no problems with navigation there, then the remote is not the
  problem.

• Press the ‘Setup’ button, then choose
  ‘Display’ > ‘Screen position’ and follow the
  on-screen instructions to adjust the size and position of the test
  screen until it is fully visible.

• Power you device off and on again and see if it will re-attempt the update.
• If your device is connected wirelessly and does not re-connect
  and repair the firmware, power your device off and connect your box
  using an Ethernet cable, then power it back on to initiate the
  fail-safe recovery.

• You have to login in order to see your PIN-protected content.
  Press the ‘Menu’ button on your remote, choose
  ‘Login’ and enter your PIN code. This will make all of your
  PIN-protected content visible until you choose to logout.

• This may be fixed by restarting the DivX Connected Server application.
• If this does not help, you might also try testing to see if the
  file itself is out of sync. You can do this by playing the file back on
  your PC or another DivX Certified device.

• The startup screen will always be displayed in NTSC. If your
  television is only capable of receiving a PAL signal, then the startup
  screen will always be black and white. It will return to color after
  the boot-up process is complete.